Exchange and Returns Policy
If you would like to return your purchase, simply return the item(s) within 14 days of receipt and enclose invoice with the returns form. On receipt of the returned items, we will re-credit the original purchaser’s credit/debit card with a full refund (excluding your original delivery charge). Please allow up to seven working days for the funds to reflect on your account.
* Please return all goods in their original unworn condition and with all packaging and tags etc intact. Ensure that you do not try on the garment in a smoky atmosphere or wear aftershave or deodorant, which may leave scent or marks on the garment.
* For hygiene reasons we are unable to accept returns on hijabs.
* We strongly advise all customers to check garments thoroughly upon delivery and ensure suitability and fit before removing any attached tags.
* If an item is not being returned due to any issue under the Sale of Goods Act and is not in a saleable condition, Abaya World may refuse the return or charge a deduction from the original cost of your order.
* All exchanges are offered subject to product availability.
* For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery.
* Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by Abaya World.
ITEMS MUST BE RETURNED TO THE FOLLOWING ADDRESS:
Please note that customers are responsible for the costs of returning the goods to us unless we delivered the item to you in error.
SALE ITEMS: All Items purchased in our sales are not eligible for a refund, only exchanged for online store credit.
If an exchange is required, simply return the original item(s) within 14 days of receipt and enclose the invoice with the item(s). Please fill out the returns/exchange form (which you will find enclosed with your order) and state which item/colour/size you require for the exchange.
Please return all goods in their original unworn condition and with all packaging and tags etc. intact. Ensure that you do not try on the garment in a smoky atmosphere or wear aftershave or deodorant, which may leave scent or marks on the garment.
As soon as the item(s) are returned and received back by Abaya World, we will process the exchange as soon as possible. Please note that any increase in price will need to be paid for by the customer before the replacement item can be despatched.
If the value of the exchanged goods is lower, the difference will be credited to the original purchaser’s credit card.
Please note that we can only exchange purchases once per order.